Terms of Use of carOne

Published: 28 July 2026 · Effective: 17 August 2026

KEY TERMS

Below is a summary of the key terms of these Terms of Use. This summary is for your reference only and does not form part of the Terms of Use.

• Binding Agreement: Use of the App is subject to these Terms of Use – if you don't agree to the Terms of Use, please stop using the App immediately.
• Personal Use Only: The App is for your personal or end use only and you may not commercialise the App or its features outside our permitted tiered system.
• Variable Commercial Models: Subscription plans, feature availability and monetization logic are described in Section 4; current prices and plan details are shown on screen before you buy, and the price shown at checkout is the price that binds. We may modify plans in accordance with Section 11 (Amendments) — including advance notice and, for detrimental changes or price increases, your explicit acceptance. Partner benefits in the market benefits catalogue may change as described in Section 4.6.
• Third-Party Services: When you order Services via the App from third-party providers (e.g., parking, fuel, or insurance) and make payments to them, we act as your intermediary agent. We have no liability for any acts, omissions, errors, or defaults of those third-party providers.
• Warranty Disclaimer: The App is provided on an “as is” basis. Except to the extent required by mandatory consumer laws, we don't guarantee it will always be available or error-free.

1. INTRODUCTION

The carOne Terms of Use set out in this document, together with our carOne Privacy Policy, establish the legally binding rules which cover our relationship with you in relation to our App. Please read them carefully. By signing up for, accessing, or using the App, you explicitly agree to be bound by these terms. If you do not agree with these terms, you must not use the App.

2. WHO ARE WE?

We are carOne, UAB (referred to as "we", "our", "us", or "carOne"). We are a company registered in the Republic of Lithuania, company code 306657511, with our registered office at Aukštaičių str. 7, LT-11341 Vilnius, Lithuania. You can contact us by e-mail at info@carone.app.

3. HOW THE APP WORKS & THIRD-PARTY SERVICES

The carOne mobile application (the "App") is an online platform that provides functionality in connection with handling your vehicle matters, including tracking data and ordering third-party services (“Services”).

3.1. Intermediary Services

The App allows you to order instant services (e.g., fuel, charging, parking, carwash) and long-term services (e.g., car insurance, roadside assistance) from independent third-party providers. When you purchase a Service from a third party through the App, the resulting contract is concluded directly between you and that third party. We act solely as an intermediary interface. We do not perform the third-party services ourselves, and we have no liability to you for any defaults, performance errors, or acts of those providers. You will be subject to the relevant third-party provider's terms of use and privacy policy.

3.2. Third-Party Marketplace Payments

For independent third-party marketplace services purchased through the App (such as parking or fuel), we utilize third-party payment service providers (such as Adyen N.V.) to handle the transaction route. Refunds for third-party marketplace purchases are dependent on the specific policy of the relevant service provider and our unified validation checks.

4. SUBSCRIPTIONS AND MONETIZATION

To grant access to specific application capabilities, vehicle management volume limits, or premium features, carOne operates a flexible system of paid offerings and recurring subscription options ("Subscriptions").

4.1. Subscription plans and core features

The App offers a free plan and one or more paid subscription plans ("Paid Plans"). Plans may differ in the number of vehicles you can add and manage in your account (the plan's "vehicle allowance") and in the features included. Individual subscription plans may offer different vehicle allowances, including plans with an unlimited allowance.

Prices and plan details. The plans currently available in your market — their names, vehicle allowances, included features, prices and billing intervals — are always displayed on screen in the App and in your Store Platform storefront before you confirm a purchase, and the price shown at checkout is the price that binds. A description of the current plans, their features and vehicle allowances is published and kept up to date on our Plans & Benefits page, available in the App and at carone.app/plans, which forms part of the information referenced by these Terms of Use. Plans, allowances and prices vary by market and currency. If a price is personalized for you on the basis of automated decision-making, we will tell you on the screen where the price is shown.

Confirmation on a durable medium. After you subscribe, you will receive confirmation of your purchase — through your Store Platform receipt and our own confirmation by email or as a retrievable record in your App account — setting out your plan, its vehicle allowance and key features, the price and billing interval, any trial terms, and how to cancel.

Core features. The vehicle allowance and the features of your plan as shown at purchase and recorded in your purchase confirmation (excluding the partner benefits catalogue) are the core features of your plan. Changes to core features follow the amendment procedure in Section 11.

4.2. In-App Purchase Infrastructure

All subscription orders, transactions, billing logic, payment handling, renewals, and subscription cancellations are processed, cleared, and managed exclusively by the mobile distribution platform you utilized to download the App (Apple App Store or Google Play Store, each a "Store Platform"). Your billing contract is directly with that Store Platform. You acknowledge that carOne does not collect, process, or retain credit card, debit card, or routing details for Subscriptions.

4.3. Manual Plan Management & Paywall Enforcement

• User-Driven Subscriptions: Your billing rate is determined strictly by the Paid Plan you manually select and purchase through the Store Platform.
• No Automatic Downgrades: Removing or deleting a vehicle from your account profile will not trigger an automatic downgrade of your subscription or a reduction in your billing rate. You will remain on your selected Paid Plan and be billed accordingly until you manually change your plan through your Store Platform settings.
• Paywall Barriers: If your active vehicle count exceeds your plan's vehicle allowance, the App will deploy a paywall. To add further vehicles, you must manually upgrade to a plan with a higher allowance via the Store Platform. No partial or prorated refunds are issued directly by carOne for mid-cycle vehicle deletions or unused allowance.

4.4. Free Trials & Auto-Renewal Protections

carOne may offer promotional free trials for Paid Plans, including personalized free trials — trials whose availability and length are tailored to you (for example based on your user profile or communicated to you individually). Before you start a trial, we will clearly show you its length, the price you will be charged when it ends, and the billing interval; these key trial terms are also recorded in your purchase confirmation (Section 4.1).

CRITICAL AUTOMATIC RENEWAL NOTICE: Your free trial will automatically convert into a paid, recurring Subscription at the end of the stated trial period unless you cancel at least twenty-four (24) hours before the trial ends, through your Apple ID or Google Play account subscription settings.

Reminder before you are charged. For any trial longer than one month, we will send you a reminder before it converts — at least 7 days before the conversion date, and again shortly beforehand — telling you the conversion date, the amount you will be charged, and how to cancel. This reminder is in addition to, and does not replace, the 24-hour Store cancellation deadline above.

Cancelling. You can cancel a trial at any time in your Store settings and keep access until it ends; you will not be charged if you cancel before conversion in line with the above.

4.5. Store Refunds

Because billing access is controlled entirely by external Store Platforms, carOne cannot directly issue refunds, modify billing intervals, or cancel store-managed contracts on your behalf. Any request for a subscription refund must be initiated directly through the support tools provided by Apple or Google.

4.6. Partner Benefits

Paid Plans additionally include access to a catalogue of benefits provided with or by independent third-party partners. The catalogue is market-specific: the benefits, participating partners, benefit levels and redemption conditions available to you depend on the market of your account (your Store Platform country/region), and individual benefits may not be available in all markets.

Current values shown in the App. The exact benefits available to your plan in your market, their current levels or values, participating partners, and any redemption conditions are shown in the App's benefits section and again at the point of redemption. The value shown in the App for your market at the time you redeem a benefit is the value that applies. For convenience, the current benefits catalogue for each market is also published as a dated, versioned document available in the App's benefits section and at carone.app/plans; that document is informational, and the values shown in the App at redemption prevail.

Benefits may change. Partner benefits depend on our commercial arrangements with third parties in each market. We may add, modify, replace, suspend or withdraw individual benefits, benefit levels or partners, in one or more markets, at any time. Such changes take effect when published in the App's benefits section and are not subject to the amendment procedure in Section 11, provided the core features of your plan are not affected; where reasonably practicable we will inform you in advance of material reductions.

Nature of benefits. Partner benefits are an ancillary advantage of Paid Plans, have no cash value, cannot be exchanged for money, and unused benefits do not carry over unless expressly stated in the App. Redemption of a partner benefit may be subject to the partner's own terms. Abuse of benefits is subject to Section 14.

5. LITHUANIAN VAT INVOICE EXTRACTION RULES

For any commission-bearing marketplace transactions or direct business features processed natively inside the App where carOne acts as the invoicing entity under applicable Lithuanian tax laws, the following issuance protocol applies:

• Request timing. Where carOne acts as the invoicing entity under Lithuanian tax law, we will issue a compliant VAT invoice (PVM sąskaita-faktūra) on request. To help us meet our automated tax-reporting timelines (including i.SAF reporting to the State Tax Inspectorate), please submit your request, with complete and accurate company/customer details, by the 10th day of the following calendar month, via the App settings panel or labas@carone.app.
• Accuracy and late requests. You are responsible for the accuracy of the details you provide, and we are not liable for an invoice that is incorrect because of details you supplied; corrected re-issuance is subject to applicable tax rules. Requesting after the date above may delay issuance, but does not remove your right — or our obligation — to a compliant VAT invoice where one is due under applicable law. We will issue it once we receive the required details.

6. CONSUMER RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

If you reside in the EU, you have a statutory right to withdraw from a paid Subscription within 14 days of its conclusion, without giving a reason.

You ask us to start immediately, and you lose the right once we have performed. By starting a paid Subscription you expressly request that we begin providing the digital service immediately and you acknowledge that you thereby LOSE your right of withdrawal once the service has been fully supplied. For any part of the service supplied before you withdraw, you agree we may charge, or retain, an amount proportionate to what has been provided.

Your right is against carOne, exercised through us. The right is held against carOne as supplier; please notify us at info@carone.app using the model withdrawal form or any clear statement. Where a valid withdrawal results in a refund, it is processed through your Apple or Google account, as the Store Platform holds the billing relationship. Anti-abuse. The right of withdrawal protects genuine changes of mind; it is not a tool for free use. To the extent permitted by law, we may refuse a discretionary refund, retain a proportionate charge, or suspend an account where we reasonably determine the right or our promotions are being abused — including repeated subscribe-and-withdraw cycling, withdrawal after substantial use of the service, use of multiple or fraudulent accounts, or where access was obtained by fraud or chargeback abuse. This does not affect the genuine exercise of your statutory rights.

One trial per user. Unless we state otherwise, only one free trial is available per user, device and payment method. Cancelling or withdrawing from a trial does not create eligibility for a further trial.

Free trials. No payment is taken during a free trial, so the right of withdrawal is most relevant once a paid period has begun.

7. VEHICLE DATA COLLECTION ON YOUR BEHALF

The App enables you to prepare requests to pull data from state registers (such as the State Enterprise REGITRA in Lithuania), insurance databases, and repair facilities.

• Authorisation: As part of this process, you may be required to sign requests using your electronic signature or valid identification identifiers.
• Accuracy: This background information service is provided strictly for informational reference. The ultimate source of truth is the data controller supplying the register information, and carOne is not liable for data inaccuracy or outdated records hosted by state bodies.
• Third-Party Consent: If you add a vehicle to the App that does not belong to you, you represent, warrant, and covenant that you possess the explicit consent, legitimate grounds, and valid authorization from the registered keeper to track that vehicle's data. You must be prepared to evidence this consent to us upon request.

8. USER ACCOUNT MANAGEMENT & REGISTRATION

• Eligibility: To register for an account and access the App, you must be a real person, at least 18 years old, and use the service for your personal, non-commercial end-use.
• Data Veracity: Registering false, inaccurate, or hijacked contact credentials may result in the immediate suspension or permanent termination of your account profile.
• Account Security: Your account credentials are strictly confidential. You are solely responsible for maintaining account confidentiality and for all activities that manifest under your log-in credentials. You must alert carOne immediately at info@carone.app of any unauthorized data leaks or security breaches.

9. LICENCE AND USE RESTRICTIONS

Subject to your compliance with these terms, carOne grants you a non-exclusive, non-transferable, revocable license to run the App for your personal end-use on a compatible device. You agree that you will not:

• Rent, lease, sub-license, copy, modify, alter, translate, merge, or create derivative works of the App.
• Decompile, reverse engineer, disassemble, or attempt to extract source code from the software framework, except to the extent permitted by applicable mandatory law.
• Introduce malicious code, Trojans, logic bombs, or viruses, or execute screen scraping, harvesting, or automated data mining queries against carOne servers.

10. LIABILITY DISCLAIMER & CONSUMER RIGHTS

• Statutory Assurances: If you are a consumer in the EU, carOne provides the App subject to all mandatory statutory guarantees of conformity. We warrant that the digital service will function with reasonable conformity, compatibility, and security normal for products of the same type.
• Limitation: Except for our mandatory statutory liabilities, carOne excludes all implied warranties. We will not be held liable for losses arising from network unavailability, unauthorized modifications of data by third parties, or inaccuracies derived from external databases.

Liability Cap: Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any liability that cannot be excluded under mandatory EU consumer law (including the statutory guarantee of conformity for digital services).

Subject to that, our total aggregate liability to you arising under or in connection with the Subscription and the App is limited to the greater of (a) the total subscription fees you paid to us in the 12 months before the event giving rise to the claim, or (b) EUR 50. We are not liable for loss of profit, revenue, data or goodwill, or for any indirect or consequential loss, in each case to the fullest extent permitted by law.

Your responsibility for misuse. You are responsible for, and to the extent permitted by law will reimburse us for, losses, fines and reasonable costs we incur that are caused by your breach of these terms or your unlawful or wrongful conduct — including fraud, manipulation or abuse of trials or promotions, unauthorised account use, or adding or tracking vehicle data without the authorisation required under Section 7. This applies to your wrongful conduct only and does not affect your rights in respect of your ordinary, permitted use of the App.

11. AMENDMENTS TO THE TERMS

We may amend these Terms, including the subscription plans described in Section 4, for a valid reason — including changes in law, security, new or withdrawn features, or changes to our service or market conditions. Changes are not retroactive.

Advance notice. We will notify you of changes at least fifteen (15) days in advance by push notification, in-app alert or email (email being our channel of record for material changes).

Detrimental changes (incl. price increases) — your explicit acceptance. A change is detrimental if it increases your recurring fees, restricts your current usage, or reduces your feature limits. Such a change will not take effect for you until you explicitly accept it on screen. If your Subscription is billed by a Store Platform, any price increase is also subject to that Store's own price-change consent process, and you will not be charged the higher price unless you consent through that process. If you do not accept, the change will not apply to you: your existing terms and price continue until the end of your current paid period, after which the Subscription will not renew at the old price unless we agree otherwise. You can cancel at any time in your Store settings.

Free plan changes. If we reduce the scope of the free plan (for example the number of vehicles included), the change applies at the end of the notice period, once you have been given a clear choice on screen and your data relating to any affected vehicles has been preserved as described in the change notice.

Beneficial or neutral changes. A change that adds functionality, expands free thresholds, lowers pricing, or adds optional modules without changing your existing pricing takes effect automatically at the end of the notice window, and your continued use confirms acceptance.

Partner benefits. Changes to the partner benefits catalogue are governed by Section 4.6 and are not subject to this Section.

Ending the agreement. If you do not wish to continue under a changed term, you may cancel your Subscription in your Store settings and stop using the App; deleting the App alone does not cancel Store-billed Subscriptions.

12. TERMINATION RIGHTS

• By the User: You may cease using our platform and close your account at any time by executing the profile erasure option inside the App settings or by sending a request to info@carone.app.
• By carOne: We reserve the right to terminate this agreement and withdraw your app access immediately if you commit a material breach of these terms, manipulate promotion logic, register fraudulent data, or if carOne terminates commercial distribution of the App.

13. GOVERNING LAW AND JURISDICTION

These terms are governed by the laws of the Republic of Lithuania. You agree to bring any claim exclusively before the Lithuanian courts, except that, as a consumer, you retain the mandatory protections and any right to sue or be sued in the courts of your country of residence that cannot be excluded by agreement.

Alternative Dispute Resolution: You agree to contact us first at info@carone.app so we can try to resolve any dispute directly. We are not obliged to, and do not commit to, submitting to any ADR body unless we are required to do so by law. Where ADR applies, EU consumers may refer the dispute to a competent ADR body in their country of residence (Lithuanian residents: State Consumer Rights Protection Service / VVTAT, www.vvtat.lt).

14. ANTI-ABUSE, FAIR USE & ACCOUNT INTEGRITY

Fair use. The App, free tier, trials and promotions are provided for genuine personal use. You agree not to abuse them.

Prohibited conduct includes: creating multiple or fake accounts, or using multiple devices or payment methods, to obtain repeated free trials or promotions; manipulating, exploiting or automating promotion, referral or tier logic; sharing or reselling account access; submitting false registration, company or tax details; adding or tracking vehicle data without the authorisation required under Section 7; chargeback abuse or fraudulent payment activity; and any attempt to circumvent paywalls, plan limits or Store Platform billing.

What we may do. Where we reasonably and on objective evidence determine that prohibited conduct has occurred, we may take action proportionate to it — including issuing a warning, withdrawing or reclaiming a promotion, trial or reward, restricting features, suspending the account, or, for serious or repeated conduct, terminating the agreement and access under Section 12. Where conduct is unlawful we may report it to the competent authorities.

Fairness safeguards. We will act proportionately, will tell you the reason unless prohibited by law or where doing so would facilitate further abuse, and you may contest a decision at labas@carone.app. This Section does not limit your mandatory statutory rights as a consumer, and we remain liable to refund any amounts we are legally required to refund.